FineConnection.com

Frequently Asked Questions

Posted On: July 8, 2006 - 08:56 by Admin

How many devices can be added to a network map and how many sensors (Shooters in Monitor one terminology) can be concurrently active?

With an L-type (unlimited) license key and powerful hardware, you can add up to 5000 devices to a network map and poll them periodically for uptime. From version FP1.75.315, the number of Shooters that can be running concurrently has changed to unlimited!

Can I use Monitor one to retrieve perfmon statistics from Microsoft Windows Workstations and/or Servers?

Yes! You can basically monitor every MIB field from an SNMP agent. Make sure that you've installed the required SNMP agents on your windows machines. For a detailed guide on how to install the DLL's see the Microsoft technet database.

Something you need to know:
Microsoft does no longer support PERFMIB.DLL (the agent software that makes the perfmon statistics accessible through SNMP). Instead you can use another useful tool called "SNMP Informant". Full details on this product's functionality and supported objects can be found on the SNMP Informant web site: www.snmp-informant.com. Install the standard version of this tool on all systems where you want to monitor core statistics of Processor, Memory, Disk and Network.

Can historic data be extracted from your logs in order to be used in spreadsheets or reports?

Yes, the information stored in the logging databases can be exported to text files. Historic information is kept two years in the databases.

Does Monitor one provide a web interface and how many users can use it simultaneously?

Yes, Monitor one does provide a web interface (powered by Apache). The number of concurrent web-interface users is undefined, which means, is not determined by technical or programmatic limitations.

Can I get the Monitor one network monitor software on CD-ROM?

No sorry, we only support download delivery. For registered users, upgrades are for free!

What do the characters FP as part of the version number stand for?

FP stands for 'Full Package'. It means: the complete software package including the Help file, some samples etc.

You use a local database engine (Firebird SQL) and it is recommended to store the network maps database on the local drive. Why is that?

There is a very good reason to store the Monitor one database on the local drive, because in case of a major (critical) network failure it is very important that Monitor one keeps running. It provides the important information about what is going on! If the database is stored on a server-drive, this drive might become disconnected because of the network failure!

I like your real-time and History graphing features very much but I should like to have some more statistical information related to the Historical graphs. for instance: totals, average, min, max.

Thanks for your suggestion. We have already put it on the 'to do' list.

PS. Suggestions can be dropped using the email address listed on the (contact page).

I have downloaded a copy of the Monitor one software from your web-site. Can i use this copy to monitor a small network without having to pay you?

Yes, you can! As mentioned in the EULA, you can use the unlicensed software (the Monitor one software without a software license key and therefore limited) for evaluation purposes without charge for an unlimited period of time but you cannot contact us for getting any support.

How is Monitor one priced? (Per user, per device?) One license per Management station?

The price depends on the size of the managed network. We provide 3 primary license types, 3 Upgrade license-types and 2 Enterprise/Site license types

  • S-type license for small networks (< 50 managed nodes).
  • M-type license for medium sized networks (< 200 managed nodes).
  • L-type license (also called "Unlimited") for large sized networks. (up to 5000 managed nodes)

For the latest Monitor one pricing schedule click here

How can I buy Monitor one?

You can buy Monitor one by credit card, by fax, by phone or by requesting an offer, sending your formal purchase order and pay by wire transfer.
See the Buy now page for more information on the available ordering options.

What about software updates?

For registered users, Software updates are for free. Software updates or new versions can always be downloaded from our site.

Can Monitor one be run as a service?

No! Monitor one has been designed to run on a Windows station in the network managers) control room or NOC and cannot be run as a service!

Can I import MIB files into Monitor one?

Yes! Monitor one provides a sophisticated MIB compiler. You can import (compile) one or more MIB files in one action. The correct loading order of the MIB files is determined by the compiler itself.

If you also have a question! Don't hesitate to contact us

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News

InfoFineConnection is pleased to announce the availability of the new stable Monitor one version FP1.106.391 (February 2008).
ChartsFor superior trending and long-term analysis, Monitor one can act as a "front end" for RRD. RRD is a system to store and display time-series data. The RRD can also perfectly be used for exporting logged trending data to text files for use in spreadsheets or databases. More...
If you're using HP/Compaq servers with Insight manager agents in your network, click here to learn how they can be monitored with Monitor one.
PDAMonitor one provides an interface to messaging gateway systems, making it easy to send alert messages to pagers, mobile phones, PIMs and wireless devices.
MonitorThe Monitor one "Desktop" option allows you to save Monitor one desktop configurations to the database for quick access later.
CertificateThe new version also comes with a new licensing policy. The required license type is now only determined by the number of device objects on the network map from which you want to monitor uptime. The number of concurrently running Shooters (SNMP monitors) is now "unlimited" in all versions (was dependent of the license type!)
Font_and_ColorThe new version allows you to define the font name, size and color for object labels on the network map.